Curly You is an e-commerce store, with a vast network of partners. Clients are able to purchase Curly You products through our website or contact one of our partners

We accept payment through the following payment options:

  • Snapscan
  • PayFast
  • PayPal
  • EFT
  • Cash
  • Visa | Debit | Credit

Order Processing
We aim to deliver all orders within 3-5 working days, Monday to Friday between 8:00am – 17:00pm.
Products will be dispatched after payment has been received and cleared. Failure to provide proof of payment might result is delayed delivery.
Deliveries are traceable through a tracking number provided at check out.

Deliveries Charges
For deliveries within the Curly You radius (Gauteng) a standard delivery fee of R60.00 will be applied at the checkout depending on the delivery option chosen.
For deliveries outside the Curly You radius (Gauteng) a standard delivery fee of R90.00 will be applied at the checkout depending on the delivery option chosen.
For deliveries outside of South Africa a relative fee will be applied depending on the delivery option chosen.

Bulk Orders
Minimum bulk order:
– Items over R5,000.00 are regarded as a bulk order.

For bulk orders over R5,000.00 please contact customer service on +27 81 799 56325 | customerservice@curlyyou.co.za
T&C apply on delivery for bulk orders.

All items will need to be checked and signed for. Clients are expected to check for any damages when signing for the deliveries.
Delivery date and & time will be confirmed either via email and SMS. Kindly confirm your availability.
If no-one is available on the day of delivery, please contact our Customer Service on +27 81 799 56325 | customerservice@curlyyou.co.za | Monday – Friday 08:00 – 16:00. customerservice@curlyyou.co.za
If you fail to notify us of your absence on the day of delivery additional charges for delivery will apply

If your delivery is late or overdue, contact customer service on +27 81 799 56325 | customerservice@curlyyou.co.za | Monday – Friday 08:00 – 16:00. Ensure that you have your receipt number or reference number with you.customerservice@curlyyou.co.za

Exchange
We want you to be happy with your order, but we understand that in some circumstance you will not be satisfied:
– An exchange will be granted if your order if within 7 days and your purchased product is unopened in a resalable condition.

Refund
– If you require a refund, please return the unused product to us within 7 days of receiving your order.
– Items will only be excepted if they are in mint condition.
– Once returned, we will refund you in the same method paid for the product.
– Please note that we will not accept refunds will be not accepted after 7 days.

When returning your items, the way you originally paid for the items will determine how you are refunded. If you paid by credit card or debit card, we will refund you on the same card that was originally used to place and pay for the order. Failure to provide the same bank card will result in a refund by credit notes.

We apologise that in some circumstance we cannot make changes to your order once it has been dispatched. In this circumstance, you will need to return the item following our Returns Procedure. Read ‘How to return an item’ for details.
If your order has not yet been dispatched, we may be able to change delivery details, remove items from your order or cancel your order completely. Please contact our Customer Service team for advice on +27 81 799 56325 | customerservice@curlyyou.co.za | Monday – Friday 08:00 – 16:00.

If you wish to cancel your order after it has been dispatched, you will need to return the item following our Returns Procedure in the event of any unwanted products. For more details, read ‘How to return an item’.

If you are an international customer; please contact the customer service team with the following information ready: name, country, city, name of agent if known, and reference number.

  • For deliveries within the Curly You radius (Gauteng) a standard delivery fee of R60.00 will be applied at the checkout depending on the delivery option chosen. Please note that the weight of the order as well as the area of delivery might affect your delivery price.
  • For deliveries outside the Curly You radius (Guateng) a standard delivery fee of R100.00 will be applied at the checkout depending on the delivery option chosen. Please note that the weight of the order as well as the area of delivery might affect your delivery price.
  • For deliveries outside of South Africa, a relative fee will be applied depending on the delivery option chosen. Please note that the weight of the order as well as the area of delivery might affect your delivery price.